Solutions to Augment your Business
Expertise you need
Cost you can afford
Excellence you deserve
Managed IT
Managed IT Services
Many organizations don’t have the budget, expertise or career path to hire and retain an in-house IT resource. Managed Services provide your business with an all-in-one IT department.
From our experience in this field we know that solutions for big corporations do not work for small companies and startups.
Our model is cost effective, flexible, highly responsive, and most importantly scalable. It would be hard to find another Managed IT Services provider in North America who will provide such a unique and customized service.
Managed IT Scope & Services:
- onboarding and implementation
- ongoing it management
- help desk
- network monitoring & support
- end user device support
- it planning and consulting
Service offerings (basic, enhanced and premium) differentiate by:
- Help desk business hours
- Number of on-site visits
- Requirement to renew software licenses
ITSM
IT Service Management
IT Service Management (ITSM) is how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.
We offer ITSM solutions for small IT departments and companies in Incident, Request, Problem, Change and Configuration Management. Ticketing system and CMDB that is custom built to meet your needs is what we do best.
We also offer ITSM and Enterprise Service Management (ESM) consulting services for companies of all sizes. ESM is the extension of ITSM to enable better service delivery for business teams like Human Resources (HR), legal, facilities, marketing, and finance.
QDA
Qualitative Data Analysis Solutions
Collecting qualitative customer data tells you how your customers feel and what they want from you. However, in order to extract meaningful insights, you have to effectively analyze the data you collect. For this you’ll need the right qualitative data analysis tools.
Qualitative data analysis software is used across a wide range of sectors and industries such as healthcare, the legal industry, e-commerce businesses, marketing departments – and everything in between. If your company has large amounts of data, you most likely need QDA software.
MAXQDA is the world’s leading product in qualitative data analysis. It is a qualitative, quantitative, and mixed method data analysis tool. It lets you input data from a range of sources such as surveys, interviews, and focus groups to name a few. You can then tag and categorize this data for analysis.
Best for: MAXQDA was “created by researchers, for researchers.” This is across the education, non-profit and commercial sectors.
Strengths: It’s easy to use and can support a number of different languages. It also uses AI to help users with audio transcription.
This software was founded in 1989, so they have been around for a while and you can trust that their offerings are reliable.
ARB Consulting is a proud MAXQDA partner who can help your company to obtain software licenses, maintenance and support services and introductory training.
Quality
Quality Management
You have a great product but your competitors are a step ahead of you. If you are wondering what could be wrong knowing that your product, marketing strategy and customer rapport are top notch, put in place Quality Management. With it, you will be able to outline how your company wants to produce, document, control, and deliver your products and services in ways that will meet the requirements of your customers.
We recommend you to engage us in a QM assessment that will identify current gaps and provide you with the short, medium and long term improvement opportunities. We will also guide and support you in the implementation of the Quality Management in your organization. Our consultants will help you to define and implement new processes, procedures and responsibilities for achieving quality products and services & quality projects and initiatives.
We will also define a metric system to measure customer satisfaction, supplier performance, product defects, customer complaints and internal processes. Last but not least we will set up a procedure to continuously identify and implement improvement opportunities.
On-Demand
On-Demand IT
This delivery model allows us to make IT solutions available to the clients as needed. We leverage a global network of vetted and experienced professionals to perform nearly any type of global IT services you require.
We own the outcome and realize quality delivery. Our clients expect us to be the center of excellence providing precise and transparent execution of IT operational tasks, projects, and ongoing programs.
ARB’s compliance with PHIPA practices
ARB Consulting complies with the Personal Health Information Protection Act, 2004 and regulations thereunder as well as industry best practices, and uses a variety of administrative, physical, technical and information security safeguards to protect PHI. In addition, ARB Consulting has policies and procedures in place to ensure that its employees and authorized users understand their obligations with respect to the system and protection of PHI.
ARB Consulting developed a privacy policy that describes the standards used to protect PHI.
Responsibilities include:
- Managing changes in roles and responsibilities as they pertain to PHIPA and establishing appropriate agreements
- Assessing the privacy and security of the information systems to help ensure that it protects personal health information
- Establishing logging, auditing and monitoring policies and procedures
- Providing incident and breach management support by informing the parties in the event of a Privacy Breach or unauthorized access
- Completing a Privacy Impact Assessment (PIA) and Threat/Risk Assessment (TRA)
ARB Consulting developed a framework that describes the standards used to protect personal health information. Controls include:
- Secure Hosting
We host systems in a secure environment with effective administrative, physical, technical and information security safeguards in compliance with industry best practices.
- Access Control
ARB Consulting only grants access to authorized persons based on roles and responsibilities for each position and only to the extent they require to fulfill the requirements of their job.
- Authentication
All users are authenticated through an enhanced authentication mechanism prior to accessing systems.
Strict password policy parameters are required and enforced.
- Data security
Data is encrypted during transmission and at rest and disposal policies are in place to ensure PHI is kept as long as required and is disposed of properly to ensure confidentiality.
- Audits and Monitoring
Audits are performed to ensure the privacy, confidentiality and security of personal health information (PHI) housed within the electronic systems.
- Security Assessment
Processes to perform Threat Risk Assessment and Privacy Impact Assessment (PIA) are in place.
- Privacy
A privacy incident and breach management policy is in place to address any privacy events (breach or incidents).
Communication plan is in place to inform the custodians of PHI of any breaches.
Design
Desktop Publishing & Graphic Design
We have extensive experience in designing and producing exciting business presentations, studies and reports, corporate newsletters, websites, social media assets and printed materials for numerous tier 1 brands of the world.
Our graphical designers are able to adapt to different design styles, to understand the creative requirements of projects, and to uphold corporate and client’s brand guidelines.
Web Hosting
Web Hosting & Digital Services
We offer the facilities required to create and maintain a site and make it accessible on the World Wide Web.
We offer a variety of hosting plans that are designed to fit your unique needs. Each package includes the most advanced features available in the industry to make you as comfortable and hassle-free as possible.
- Guaranteed technical support
- Reliable service and affordable prices
We're Here To Help!
Hours
M-F: 9am – 10pm
S-S: Closed
Call Us
(365) 994-8834